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If you receive a defective item, please contact us at info@esl-buzzer-game-systems.com with details of the product and the defect.
If an item received is faulty or was received damaged, you must contact us within 14 days of receipt and a replacement will be shipped, we do not offer refunds we offer replacements if damaged or the item has a fault. If a customer refuses delivery of the order the customer will not be able to receive a refund.
If an item becomes faulty within 1 year a new item will be shipped after the faulty item is received. You will receive your replacement in 10-14 business days.
All buzzers and clickers are shipped from Thailand or Hong Kong. Faulty returns can be shipped to the UK, Thailand or Hong Kong