🛡️ Our Replacement & Warranty Policy
📧 How to Report Defective Items
📝 Contact Us First
If you receive a defective item, please contact us at info@esl-buzzer-game-systems.com with the necessary details of the product and the defect.
Our dedicated customer support team will promptly assist you with the replacement process.
⏱️ 14-Day Reporting Window
In the event that an item is received damaged or faulty, it is important to notify us within 14 days of receipt.
Once we have verified the issue, we will arrange for a replacement to be shipped to you.
🔄 Replacement Policy
Please note: We do not offer refunds, but instead provide replacements for damaged or faulty items.
This ensures you receive a fully functional product quickly and efficiently.
⚠️ Important Notice: Refused Deliveries
It is essential to mention that if a customer refuses delivery of the order, they will not be eligible for a refund or replacement. Please ensure you are available to accept delivery or arrange an alternative delivery option.
🛡️ Warranty Coverage
📅 Warranty Periods
For items that become faulty within the warranty period from the date of purchase, we will arrange for a new item to be shipped to you once the faulty item is received.
- Standard Products: 1 year warranty
- Wired Buzzers: 2 years warranty
📦 Processing Time
We strive to process replacements promptly to minimize any inconvenience.
You can expect to receive your replacement within 10-14 business days after we receive the faulty item.
💬 Need Help?
If you have any further questions or require additional assistance regarding replacements, please don't hesitate to reach out to our customer support team.
We are here to address your concerns and ensure your satisfaction with our products and services.